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Adult Phone Chat Services - Frequently Asked Questions

Below are a list of the most common questions our customer care team have been asked over the years. It's not exhaustive but we do hope you find it helpful. Remember if you want, you can contact our customer care team weekdays, 7am to 11pm – details can be found on our contact us page.

Billing and Payments

What is the maximum call cost for queued chats?

Queued chats have a maximum call cost of £40. We'll notify you 2 minutes before your chat is about to end.

Why am I limited to £40?

This is to make access to popular girls more fair and ensures more customers are able to connect with them. It is also in line with regulatory guidance on live services.

How do I stop or suspend my account or usage?

You can have your account closed or temporarily suspended by emailing You can also request to have any of your telephone numbers blocked from using the service on a temporary or permanent basis. This will be done as soon as practicable and you will receive confirmation from our Customer Care team who may need to first contact you to confirm details.

Are there any hidden charges?

Not from Adult Phone Chat. The price we quote is the price we charge. We would draw your attention however to the fact that mobile networks “surcharge” calls, particularly to “09” numbers. Please check without your network operator to see if this is the case. If you phone from a landline you can avoid this surcharge or credit card customers can phone 0800 075 1175 to avoid any mobile surcharge.

Why can't I access your “0909” number from my mobile phone?

Sometime mobile operators bar their customers from phoning “0909” number to avoid them running up large bills. You can phone your mobile operator and request this bar to be lifted.

What's a voice short code?

A short code is a 5 digit number that can only be accessed from a mobile phone. Its simpler and easier to remember than a traditional long number and more importantly it avoids any mobile operator surcharge being applied to your bill.

What is the best way to pay for minutes by credit card?

Once your account is set up you can purchase minutes through the website, there is no need to re-input your details. You can also always purchase minutes from within the call! Once you dial the "0800" number advertised you will be prompted within the call whether you wish to purchase extra minutes. Remember, new account members get free minutes on sign up. It's a great way to top up a your balance once on a call If you want to extend the length of a call.

How do I make repeat payments?

Once you have set up an Adult Phone Chat account either by speaking to our customer care team or by setting up an account on the website, you can simply log in and buy minutes through the website – its quick and simple as we have all your purchase information stored securely using the latest levels of encryption. You can also phone the 0800 number that you usually use to speak to our girls and buy more minutes from within the call – just follow the simple menu prompts.

How will the cost of a top up on my credit card bill?

Options will appear as being from "Candywall"

Why wasn't my payment authorised?

Generally this is because VISA, our credit card partner does not recognise the card details you have provided or there is some data missing. Please check that you have entered all details correctly, especially the long number, expiry date, CVV security number (the last three digits on the back of the card) and on your contact details that you have put in the correct post code for the address that the card is registered with.

If everything has been entered correctly and we still cannot authorise the transaction, please contact your credit or debit card company direct.

Will you bill me without me agreeing to it?

Never. We do not run subscription services and will always seek your consent before you are charged for any service. Remember you do have to be 18+ to use our services and have the bill payers permission.

I don't have a credit or debit card. Can I still speak to one of your hot girls?

Yes, you can still make a call. You will need to call our Premium Rate service on the following number, 0909 942 6611. Calls are charged at 60p per minute plus your network's access charge.

What conditions do I need to fulfil in order to have an account with Adult Phone Chat?

You must be over 18 years of age and have received a registration confirmation with your password and username. You must also have a valid credit or debit card. You can also sign up by phoning our customer care team who can talk you through setting up an account and do the hard work for you. Contact them now at

Log In and Accounts

I've forgotten my user name

Your user name is the email address you used to register with us. If you cannot remember it please email our customer care team direct at

I've forgotten my password

Click here if you have forgotten your password. We will send you your new password to the email address you use to log in with. You can then easily change your password to something more memorable once you log in. If you have any problems please email our customer care team at

Can I only phone in from a number I've set up with you

Yes. For your additional security we chain your account to a telephone number that you specify so that only calls from that number can spend your money! You can change this number – or add up to two more – at your convenience by logging in and looking for the “change telephone” tab within “my account”.

I have credit and debit cards, can I have more than one account registered with Adult Phone Chat?

You are only allowed one account with Adult Phone Chat and you will only be able to register one debit or credit card at any one time. This is for your own security and protection. You can change this at your convenience at any time by logging in and looking for the “manage cards” button under “my account”.

Are my details going to be shared with a third party?

No. We will never share your details with a third party. If you suspect your details has been obtained by another person you must notify us immediately by emailing our customer care team direct at

How do I change my contact details?

To change you contact details, please log in to your Adult Phone Chat account and follow the links to “my account”. Here you can change your contact details, credit and debit card details, access telephone numbers, password, email account, see your transaction history and of course purchase some credit.

Why do you need to know my address and birthday?

We require your birthday to ensure that you are over the age of 18, because of the explicit filthy nature of some of the content, this service is for adults only. Your address is only required if you wish to purchase minutes using your debit or credit card. All data is held securely and we will never share this with a third party. You can see our full privacy policy here.

What is your Data protection guarantee?

We take the privacy right of our users very seriously and seek to ensure the highest standards of compliance with the UK Data Protection Laws and Regulations. We have an up-to-date entry under the Data Protection Register. You can see our full privacy policy here.

Can I cancel my registration with Adult Phone Chat?

Yes, you can at any time. For your own security and protection this must be done by you writing or by email from your registered email address to us asking for your registration to be cancelled.

Questions and Complaints

I wasn't satisfied with my chat and I would like to complain about the girl.

All our operators go through test calls and a rigorous engagement process before being accepted in to the Adult Phone Chat team and we take all complaints very seriously. if at any time you are dissatisfied with a chat and you want to complain about a specific operator or a call you had, please write to our customer care team direct at

One of the girls wanted to exchange their private details with me. Is this allowed?

Our operators are not authorised to disclose or receive any personal or contact information. If any girl offers or discloses this, please notify us immediately by emailing Please note down the girls name and PIN and refer it to us for ease of investigation.

Why do I get cut off while using your services?

Very often customers get cut off while being on a call because they are calling from a mobile phone and they go out of network coverage. If you get cut off please email our customer care team at in the 24h following the call you made to our services so we investigate the cause.

General Questions

How should I prepare for my call?

In order to get the most from your call with one of our hot babes we recommend you find a quiet place to call and choose a time when you're least likely to be interrupted. It's also a good idea to have a couple of ideas prepared in advance of what you would like to happen on the call. You'll find all Adult Phone Chat girls are friendly and open minded.

How can I choose a girl to speak to?

There are two ways to do so, either on our website or actually on the phone service itself when you call.

Search for girls on the web
You can use our website to search for an available hot horny girl waiting for your call.. Available girls are indicated by the presence of a green dot near their profile picture (yellow dots mean they are busy on a call, red dots means they are not available at this time). You can learn more about our girls and what other customers had to say about them by visiting their Profile page which you can get to by clicking on their picture. When you find a girl you have a good feeling about, note their 4 digit PIN which is always located near their profile picture.

Search for girls on the phone when you call
Alternatively, you can dial the service using the number at the top of each page and browse through the voice profiles of our available girls. Just choose Option 1 when you dial. 

How do I contact Customer Care?

You can find out how to contact us on our contact page. You can contact our customer care team by email, at

Why have you barred me from this service?

We only bar customers in extreme circumstances. Generally this is because you appear to be underage – you need to be 18+ to use this service, or it is not clear that you have the bill payers permission when phoning one of our “09” numbers. Very rarely we do bar customers where they have been abusive to one of our girls. If you do think you have been barred unfairly, please contact our customer care team by email at

How long does a refund take to be processed?

You will need to report any reasons why you want a refund in the 24 hours following your use of the Service. We will take two working days to get back to you with a resolution to your complaint. If we decide to give you a refund it will be processed on the day the decision is made.

Where can I find a cheaper adult talk service?

You can't. We're the largest and the longest established adult phone service in the UK. We offer the cheapest rates in the country and even give free minutes to newbies and those who pay by card.

Introductory Offer

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How it works


Choose a girl

Make a note of their PIN.


Choose how you connect

Premium rate to have a girl for as long as you want, or credit card for even cheaper calls.


Follow the prompts...

...within the service to connect to our girls.

View Girls

Satisfied Customers

Over 10,000 genuine reviews across our girls from satisfied customers. If for any reason you are not happy, contact our customer care team and let them help you.

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