Adult Chat FAQs

We know that there are a lot of people out there who would like to use our phone sex, text sex and adult webcam services, but are put off because they don’t know the full score. At APC, we like to listen to our callers’ comment and questions, so that we can offer the best phone sex and sex cam service in the UK. Here are some Adult chat FAQs:

Billing and Payments

Are there any hidden charges?

Not from Adult Phone Chat. The price we quote is the price we charge. We would draw your attention however to the fact that mobile networks “surcharge” calls, particularly to “09” numbers. Please check without your network operator to see if this is the case. If you phone from a landline you can avoid this surcharge or credit card customers can phone 0800 075 1175 to avoid any mobile surcharge.

Why can’t I access your “09” number from my mobile phone?

Sometime mobile operators bar their customers from phoning “09” numbers to avoid them running up large bills and because of the explicit nature of the call.. You can phone your mobile operator and request this bar to be lifted.

What’s a voice short code?

A short code is a 5 digit number that can only be access from a mobile phone. It’s simpler and easier to remember than a traditional long number and more importantly it avoids any mobile operator surcharge being applied to your bill.

What is the best way to pay for minutes by credit card?

Once your account is set up you can purchase minutes through the website, there is no need to re-input your details. You can also always purchase minutes from within the call! Once you dial the "0800" number advertised you will be prompted within the call whether you wish to purchase extra minutes. Remember, new account members get free minutes on sign up. It’s a great way to top up a your balance once on a call If you want to extend the length of a call.

How do I make repeat payments?

Once you have set up an Adult Phone Chat account either by speaking to our customer care team or by setting up an account on the website, you can simply log in and buy minutes through the website – its quick and simple as we have all your purchase information stored. Or you can phone the "0800" number that you usually use to speak to our girls and buy more minutes from within the call – just follow the simple menu prompts.

How will the cost of a top up on my credit card bill?

Topups will appear as being from "Candywall"

Why wasn’t my payment authorised?

Generally this is because VISA, our credit card partner does not recognise the card details or there is some data missing. Please check that you have entered all details correctly, especially the long number, expiry date, CSS security number last three digits on the back of the card) and on your contact details that you have put in the correct post code for the address that the card is registered with.

If everything has been entered correctly and we still cannot authorise the transaction, please contact your credit or debit card company direct.

Will you bill me without me agreeing to it?

Never. We do not run subscription services and will always seek your consent before you are charged for any service. Remember you do have to be 18+ use our services and have the bill payers or card owners permission.

I don’t have a credit or debit card. Can I still speak to one of your hot girls?

Yes, you can still make a call. You will need to call our Premium Rate service on the following number, 0909 742 8122. Calls are charged at 40p per minute plus your network’s access charge.

What conditions do I need to fulfil in order to have an account with Adult Phone Chat?

You must be over 18 years of age and have received a registration confirmation with your password and username. You must also have a valid credit or debit card. You can also sign up by phoning our customer care team who can talk you through setting up an account and do the hard work for you. Call them now on 020 7966 9676.

Log In and Accounts

I’ve forgotten my user name

Your user name is the email address you used to register with us. If you cannot remember it please call our customer care team direct on 020 7966 9676.

I’ve forgotten my password

Click here if you have forgotten your password. We will send you your new password to the email address you use to log in with. You can then easily change your password to something more memorable once you log in. If you have any problems please call our customer care team on 020 7966 9676.

Can I only phone in from a number I’ve set up with you

Yes. For your additional security we chain your account to a telephone number that you specify so that only calls from that number can spend your money! You can change this number – or add up to two more – for your convenience by logging in and looking for the “change telephone” tab within “my account”.

I have credit and debit cards, can I have more than one account registered with Adult Phone Chat?

You are only allowed one account with Adult Phone Chat and you will only be able to register one debit or credit cards at any one time. This is for your own security and protection. You can change this at your convenience at any time by logging in and looking for the “manage credit card” button under “my account”.

Are my details going to be shared with a third party?

We will never share your details with a third party. If you suspect your details has been obtained by another person you must notify us immediately by calling our customer care team direct on 020 7966 9676 or email us at help@adultphonechat.co.uk.

How do I change my contact details?

To change you contact details, please log in to your Adult Phone Chat account and follow the links to “my account”. Here you can change your contact details, credit and debit card details, access telephone numbers, password, email account, see your transaction history and of course purchase some credit.

Why do you need to know my address and birthday?

We require your birthday to ensure that you are over the age of 18, because of the explicit filthy nature of some of the content, this service is for adults only. Your address is only required if you wish to purchase minutes debit or credit card. All data is held securely and we will never share this with a third party. You can see our full privacy policy here.

What is your Data protection guarantee?

We take the privacy right of our users very seriously and seek to ensure the highest standards of compliance with the UK Data Protection Laws and Regulations. We have an up-to-date entry under the Data Protection Register. You can see our full privacy policy here.

Can I cancel my registration with Adult Phone Chat?

Yes, you can at any time. For your own security and protection this must be done by you writing or by email from your registered email address to us asking for your registration to be cancelled.

Questions and Complaints

I wasn’t satisfied with my call and I would like to complain about the girl.

All our operators go through test calls and a rigorous engagement process before being accepted in to the Adult Phone Chat team and we take all complaints very seriously. if at any time you are dissatisfied with a reading and you want to complain about a specific operator or a call you had, please write to our customer care team direct at help@adultphonechat.co.uk.

One of the girls wanted to exchange their private details with me. Is this allowed?

Our operators are not authorised to disclose or receive any personal or contact information. If any girl offers or discloses this, please notify us immediately by calling 020 7966 9676 or email us at help@adultphonechat.co.uk. Please note down the girls name and PIN and refer it to us for ease of investigation.

Why do I get cut off while using your services?

Very often customers get cut off while being on a call because they are calling from a mobile phone and they go out of network coverage. If you get cut off please call our customer care team on 020 7966 9676 in the 24h following the call you made to our services so we investigate the cause.

General Questions

How should I prepare for my call?

In order to get the most from your call with one of our hot babes we recommend you find a quiet place to call and choose a time when you're least likely to be interrupted. It's also a good idea to have a couple of ideas prepared in advance of what you would like to happen on the call. You'll find all Adult Phone Chat girls are friendly and open minded.

How Can I choose a girl to speak to?

There are two ways to do so, either on our website or actually on the phone service itself when you call.

Search for girls on the web

You can use our website to search for an available hit horny girl waiting for your call.. Available girls are indicated by the presence of a green dot near their profile picture (yellow dots mean they are busy on a call, red dots means they are not available at this time). You can learn more about our girls and what other customers had to say about them by visiting their Profile page which you can get to by clicking on their picture. When you find a girl you have a good feeling about, note their 4 digit PIN which is always located near their profile picture.

Search for girls on the phone when you call

Alternatively, you can dial the service using the number at the top of each page and browse through the voice profiles of our available girls. Just choose Option 1 when you dial.

How do I contact Customer Care?

You can find out how to contact us on our contact page. You can contact our customer care team 24 hours a day 7 days a week by email, by writing or by telephone on 020 7966 9676

What exactly is the Satisfaction Guarantee?

We want you to enjoy every call and get great value from it. Value is not just about being competitively priced but also about quality. If at any time you are not entirely satisfied with a call please contact our customer care team direct who investigate for you.. Full details of our refund policy can be found here. We do regret that we can only offer this guarantee to credit card users.

Why have you barred me from this service?

We only bar customers in extreme circumstances. Generally this is because you appear to be underage – you need to be 18+ to use this service, or it is not clear that you have the bill payers permission when phoning one of our “09” numbers. Very rarely we do bar customers where they have been abusive to one of our girls. If you do think you have been barred unfairly, please contact our customer care team by email at help@adultphonechat.co.uk or by telephone on 020 7966 9676.

How long does a refund take to be processed?

You will need to report any reasons why you want a refund in the 24h following your use of the Service (credit card customers only). We will take 48h (working days) to get back to you with a resolution to your complaint. If we decide to give you a refund the following will be processed on the Friday of each week.

Where can I find a cheaper sex talk service?

You can’t. We’re the largest and the longest established phone sex adult webcam service in the UK. We offer the cheapest rates in the country and even give free minutes to newbies and those who pay by card.

Sex Cam Questions

We use a different account mechanism for sex cams supplied by our partner DNX, who are based in the Netherlands, This gives us the opportunity to offer you saucy hot girls from across Europe and more great ways to pay, You cannot swap credit balances between phone chat and our sex cams.

Are the girls I can see on the adult cams genuine dirty girls?

Yes. We only use real girls, the sort you might bump into on a night out in your home town or city. We choose them as much for their personalities as we do their looks. While a model might be great to look at, she’s not going to keep you happy if she doesn’t know how to talk dirty. Our girls are open-minded, easy to talk to and genuinely enjoy dirty talk.

Can the girls on the adult webcams see me?

No. The sex cam works like a one way mirror, so that you can see them, but they can’t see you. This way your anonymity is protected and you can be as filthy as you like without any inhibitions.

Are all your girls young and skinny?

No. We’ve found that different guys like different girls. Because we want to give you the best in adult chat, we use a wide range of girls, including mature women, girls 20+, big and beautiful, submissive, dominant and fetish girls. We also have quite a few Eastern European girls too who love a British guy to be naughty with them.

What is one2one?

Thanks to our one2one functionality you can get the web cammer entirely dedicated to you. As soon as you start the one2one session the other visitors will not be able to chat with the web cammer. On top of that you'll be able to speak to the web cammer instead of typing.

The web cammer decides if he/she offers one2one and at what price. The price is displayed in the one2one button. One2one is only available for visitors with an account. Customers paying by telephone will not be able to use this service. When you start a one2one session, the web cammer will need to accept first. Sometimes it's a good idea to ask the web cammer if he/she is prepared to offer you a special private show.

I can't chat with the web cammer. Why?

When a web cammer is in an active one2one session or starts a new one with another visitor, you will no longer be able to chat with him/her. You can of course continue to watch the live show.

Why I don't see a one2one button?

There can be several reasons; the web cammer may not offer this functionality. Every webcammer can decide if they offer it or not. request the web cammer to activate it, she may say yes; If you are using your telephone to access our website please remember the one2one functionality is only available for visitors with an account. You can create an account in just a few seconds; the web cammer may already be in an active one2one chat with another visitor. You can continue to watch the show until you wait for the current one2one session to end.

Will you keep me hanging on the line before I get to see an adult webcam?

No. We aim to connect you with our dirty girls as quickly as possible. No long intros, just sex cam action.

Is my identity protected?

Yes. Your details are never revealed to the girls on the sex cam and our name never appears on your phone bill. Instead, we feature as just another number. Your privacy is as important to us as it is to you.

My sexcam payment has been rejected. Why?

If your payment is rejected, ensure that you have entered all your details correctly and that CAPS-LOCK and NUM-LOCK aren't on by mistake. Also ensure that there are no problems with the payment card you are using. If the problem persists, do not hesitate to contact us or try the other payment options.

I'm looking for information about a specific sexcam payment I made

If you are looking for information on a transaction you've made, you can find detailed information at www.dnxpay.com.

How can I add credits to my sexcam account?

To add credits to your account, log in first. Once you have logged in, you can see the various payment options available in your country on your account page. You can choose the option that is most convenient for you.

I payed for my sexcam session by telephone and I'm suddenly kicked off. Why?

When you access our live webcams while paying by phone, it could be that your access has suddenly stopped. Our regulator, the Phone-paid Services Authority, places a limit on the maximum call duration and we need to respect this. Currently in the UK this is only 20 minutes.

These laws are in place primarily to protect you, the customer. To avoid these limits may we suggest to create an account by purchasing credit packs with your credit or debit card. As always, your information is kept confidential.

How can I delete my sex cam account?

You can deactivate your account by logging in to the website, going to 'my account' and clicking on 'cancel account' on the top of the page

I forgot my login/password to my sex cam account. How can I get them back?

Click on the 'forgot password' on the homepage or on the login page. Enter your username or e-mail address in the box. Your login data will be sent to your mailbox. This may take a few minutes.

From which devices can I access your live video chat service?

The live webcam platform and chat are supported on all PC or MAC devices with a good internet connectivity. The only requirement is that your browser supports Flash.

The video quality is very poor. Why is this?

The video stream of our webcammers are sent over the internet. The webcammer's internet connection is therefore a determining factor for the quality of the video. The best thing to do in these cases is to report this to the web cammer. He/she can then try to correct the images or he/she will contact us to have a better image for your next private chat.

My webcam isn't working. Why?

Check whether your webcam is working in another application such as Skype or MSN.

Click in the field where your webcam image should be with the right mouse button in the chat application. Choose settings / webcam icon and choose your webcam. Verify that no other program is using your webcam at the same time If the above mentioned steps don't help, it's best to reinstall your webcam's driver software. This can always be found on the website of your webcam's manufacturer.

My browser crashes all the time. What should I do?

Your Adobe Flash player install is probably corrupt. You can solve this by reinstalling it.

You first need to remove the current version from your computer.To uninstall Adobe Flash Player, you need to follow Adobe's instructions. These can be found here. You will need to download some things from the Adobe site. Once the old version has been removed, you can install the new version, by following the instructions on the Adobe site. Once you have downloaded the latest version, close your browser and install the update. You should then be able to see our webcams without any problems.

Loading preferences failed ... Probably firewall issue (port 1935). What do I need to do?

The live webcam chat platform uses various 'ports' of your internet connection.When these ports are blocked, you will not be able to make a connection with the web cammer. You can try to switch off your personal firewall (often a part of your anti-virus program). If you can then make a connection with our platform, then try to switch the firewall on again and explictly enable port 1935 and port 80 only. Also check whether port 2037 and 1935 aren't blocked by your operating system:
http://support.microsoft.com/kb/308127 (for PC)
http://homepage.mac.com/car1son/static_port_fwd_firewall.html (for MAC)
When you have switched off your firewall and it still doesn't work, you can check whether you are using a 'router' on your network. Firewalls could be configured on some routers that can block ports 1935 and 80. Check whether this is the case.

The web cammer can't hear me. What can I do?

You can only talk with a web cammer while you are in one2one mode and your webcam has been switched on. Your microphone is normally activated automatically. If you have connected several microphones (for example one in-built in the PC and one built into the webcam), you have to first determine (only once) within the application which microphone you want to use. Right click in the chat window.You then get a menu, where you click on the option "Settings..."Your main screen becomes grey; you get the "Macromedia Flash Player Settings" menu. Click below on the tab with the microphone, choose the microphone you want to activate in the drop-down list. Set the volume and check if "Reduce echo" is on.Click "close" to store and save your settings.

Trusted & Secure
Payment Secured By